Video Artisan Service Announcement

COVID-19 Service Update

Videotape to DVD/USB conversion service during COVID-19 period

First of all, we are very appreciative of the continued interest in our video conversion services during the current COVID-19 pandemic – and for our customers’ patience during the stricter lockdown period where we have had to temporarily withdraw this service.

To maintain the safety of our customers and ourselves, we will be introducing some additional measures to help ensure we avoid any contamination and unnecessary close contact. 

Our system for processing this work for the foreseeable future is as follows:


Step 1 – Dropping off tapes, cine film, slides and other media

Customers should at first contact Video Artisan by phone on 020 3602 3356 to arrange a suitable time (which can include evenings and weekends if required).  This will be to our home office address at 174 Roding Road, Loughton, Essex IG10 3BS

Please bring your tapes or films in a carrier bag, box or other suitable container – and include your name and contact details inside – and a brief note on what you want them converted to.

Once at the drop off location please call 020 3602 3356 and we will personally accept your package – observing the government’s 2m social-distancing advice.

If customers would prefer to send in their media by post or courier, please ensure these are sent to 174 Roding Road, Loughton, Essex IG10 3BS – and include your contact details as mentioned above.

Step 2 – Quarantine

The scientific advice suggests that the COVID-19 virus can remain active on some surfaces for up to 72-hours.  We will therefore hold your media in storage for this period of time before handling and carrying out the conversion.  We will also take additional measures to clean external surfaces of media (ensuring this does not damage recordings) and use appropriate PPE wherever practical or advised by the authorities.

Step 3 – Completion and Payment

Once your media has been converted, we will contact you to arrange collection, and include a digital invoice that will include our online banking details.  Unfortunately, we will not be able to take cash during this period.  Once we have received confirmation that your payment has been made, we will contact you to arrange collection or postal delivery back to you.

Step 4 – Collection of DVDs/USBs and your original media

Collection will be carried out in the same manner as dropping off – in that we will observe the same 2m social-distancing advice.  Collection will be from Roding Road address at a mutually convenient time.


Further Information

We hope our customers will appreciate our approach to reintroducing this service during these difficult times.  If you have any questions or concerns, please do not hesitate to contact us on 020 3602 3356 or by email to info@video-artisan.com.

Our prices and terms remain the same as those published here .

In the meantime, we look forward to helping you preserve and enjoy your precious memories for years to come. 

Kevin Cook
Proprietor, Video Artisan

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